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Kshitij
Contributor ⭐️⭐️
Nov 28, 2022 9:10 AM UTC
Solved

Can we create sections in the In-App Hub (formerly KC Bot)

Hi,

 

I am trying to create sections in the KC bot to separate types of engagements.

Is this possible? If yes, how?

mmarques
mmarquesAnswer
Helper ⭐️⭐️
Nov 28, 2022 3:59 PM UTC

Yes, you can create sections. Gainsight calls them “categories”. These categories act as folders in the onboarding tab. If not all categories/sections are about onboarding, you can rename the tab. 

Create categories. Then select the applicable section for each category and link. Any engagement or link that has no category appears in the main/top-level section and counts towards the %complete (if you show the progress bar).  

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3 replies

Sruthimalla
Sruthimalla
Gainsight Employee ⭐️⭐️
Nov 28, 2022 10:57 AM UTC

Hi @Kshitij , can you please elaborate a little more on what’s the use-case and what do you want to achieve using the KC bot ?

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Sruthi Malla , Principal strategist Digital CS , Gainsight
    mmarques
    mmarquesAnswer
    Helper ⭐️⭐️
    Nov 28, 2022 3:59 PM UTC

    Yes, you can create sections. Gainsight calls them “categories”. These categories act as folders in the onboarding tab. If not all categories/sections are about onboarding, you can rename the tab. 

    Create categories. Then select the applicable section for each category and link. Any engagement or link that has no category appears in the main/top-level section and counts towards the %complete (if you show the progress bar).  

    Translate
      samanthahamlet
      samanthahamlet
      Gainsight Community Manager
      Mar 10, 2026 8:34 AM UTC

      In March of 2026 Gainsight announced that Knowledge Center Bot (KC Bot) had been renamed to In-App Hub to reflect the improvements we have made to the feature. 

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