Question
Conversation intelligence alongside Gainsight?
We are looking at obtaining an A.I. driven conversation intelligence platform, and I’m curious to know how this could play with Gainsight. (i.e. is it possible to bring in customer sentiment from phone calls into Gainsight to help indicate Customer health?)
If anyone has any experience with this or currently using Gainsight + an A.I. driven QA Platform, I’d love to chat!!