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Question

Does PX Salesforce Contact Matching happen on manual syncs?

  • February 17, 2026
  • 1 reply
  • 2 views

DannyPancratz
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I understand the PX integration schedule with Salesforce (3 AM, 11 AM, and 7 PM GMT) and how I can trigger a manual sync via the Synchronize button. 

And I understand how the Contact matching logic works.

My question is when does the Contact matching happen? During those specific integration syncs? On manual syncs as well? I can’t deduce that specific detail from the documentation. 

1 reply

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  • Gainsight Employee ⭐️⭐️
  • February 17, 2026

@DannyPancratz Both Contact and Account matching happens in real time during each push/pull run.