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jadkins.iiq
Contributor ⭐️⭐️⭐️⭐️
Jul 23, 2024 6:32 PM UTC
Solved

Dynamic In-App Hub (formerly KC Bot)

We currently have CC, CE and PX. We would like to build a KC Bot that shows relative content for each specific page they land on. We currently have this built out through CC, but would like to move it to PX to also take advantage of self-guided KC bot. 

 

I know we can simply push them to CC and CE through cards, but can the bot pull this dynamic content to show specific items per page landed on?

    mmarques
    mmarquesAnswer
    Helper ⭐️⭐️
    Jul 24, 2024 6:18 PM UTC

    @jadkins.iiq  - That’s already possible to some extent in Gainsight PX with the recommended content features. See:

    The caveat is that recommended content doesn’t show up directly in the KC bot. Customers on the applicable screen see a message at the top of the KC bot that there is content along with how much content is available. They then have to click the message to see the content.

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    5 replies

    mmarques
    mmarquesAnswer
    Helper ⭐️⭐️
    Jul 24, 2024 6:18 PM UTC

    @jadkins.iiq  - That’s already possible to some extent in Gainsight PX with the recommended content features. See:

    The caveat is that recommended content doesn’t show up directly in the KC bot. Customers on the applicable screen see a message at the top of the KC bot that there is content along with how much content is available. They then have to click the message to see the content.

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      link_black
      link_black
      Gainsight Employee ⭐️⭐️
      Jul 24, 2024 6:24 PM UTC

      Thank you for posting to PX Community @jadkins.iiq.

       

      The best way to do this in PX Knowledge Center Bot would be to use the Recommended Content feature.  With that option, you could use the URL rules to include page specific PX Engagements, KB Content, custom PX Articles, and direct links to content in other locations.

       

      Happy PX-ing!!!

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        jadkins.iiqAuthor
        Contributor ⭐️⭐️⭐️⭐️
        Jul 24, 2024 7:44 PM UTC

        @mmarques thank you for the suggestion! We will definitely consider that. 

        @link_black I think that’s exactly what we were looking for! Thank you so much.

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          link_black
          link_black
          Gainsight Employee ⭐️⭐️
          Jul 24, 2024 8:09 PM UTC

          @mmarques Jinx!!!!  :)

          Thank you for helping our other customers!

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            samanthahamlet
            samanthahamlet
            Gainsight Community Manager
            Mar 10, 2026 8:29 AM UTC

            In March of 2026 Gainsight announced that Knowledge Center Bot (KC Bot) had been renamed to In-App Hub to reflect the improvements we have made to the feature.

             

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