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Gainsight User Adoption

  • August 21, 2023
  • 1 reply
  • 65 views

RebeccaRandle
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During onboarding I was taught how to look up end-user adoption of Gainsight but for the life of me cannot remember and have not found any helpful resources. Is anyone able to assist?

Best answer by LiamGilleran

Hi @RebeccaRandle - i expect this was via G360 - it allows you to view CSM product usage data directly in the Gainsight instance. You can view the Gainsight 360 page from Administration > General > Gainsight 360.

https://support.gainsight.com/Gainsight_NXT/Administration_and_Permissions/Gainsight_Product_Adoption/View_Gainsight_360

1 reply

LiamGilleran
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  • Gainsight Employee ⭐️
  • Answer
  • August 21, 2023

Hi @RebeccaRandle - i expect this was via G360 - it allows you to view CSM product usage data directly in the Gainsight instance. You can view the Gainsight 360 page from Administration > General > Gainsight 360.

https://support.gainsight.com/Gainsight_NXT/Administration_and_Permissions/Gainsight_Product_Adoption/View_Gainsight_360