I am currently exploring ways to motivate our users to provide feedback through the Feedback tab in our Knowledge Center Bot (KCB). The default setting displays guides and articles, which is useful, but not quite what I need in this context.
While I am aware of the custom button functionality that allows for the opening of the KCB in its default tab, I have not been able to find a solution to open the KCB directly to the Feedback tab. This would be particularly helpful when triggered by an engagement custom button or a similar action.
I would greatly appreciate any insights or suggestions you might have on how to achieve this.
Thank you very much for your time and support.
Best regards, Elli