Product Knowledge is the most important tool (especially for Sales) to instill our customers with trust, faith, respect in our customers to create a positive custromer experience.
Benefits of Product Education:
- Boosts Staying Thirsty
- Grows Confidence
Making sure that our customers are rightly educated about our product, helps us to deliver customer experiences that "WOW" before our competitors do.
To acheive this in Gainsight PX, We have
Knowledge Center Bot! This powerful on-boarding assistant bot serves you links to engagements, enables feedback, and links to support documents.
For more information, refer to our
Knowledge Center Bot article.