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How should I approach sing PX on both Community and Skilljar Academy.

  • July 2, 2026
  • 1 reply
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Alistair FIeld
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What would be best practice for tracking users with PX as they move from our Community to our Skilljar Academy?

 

Should I use a single product snippet on both themes?

OR

Do I use separate products for the two environments?

 

If the second, how do I identify the user as being one and the same?

Thanks in advance,

Best answer by prraj

Hi ​@Alistair FIeld 

The best approach here is separate PX products for Community and Skilljar Academy.

To stitch the user identity across both, ensure the identifyId is same on both platforms at login. 

For cross-platform journey tracking, Funnels is your go-to.

Thanks

The needs of the many, outweigh the needs of the few. 🖖

1 reply

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Gainsight Employee ⭐️
  • prraj
  • Gainsight Employee ⭐️
  • Answer
  • July 7, 2026

Hi ​@Alistair FIeld 

The best approach here is separate PX products for Community and Skilljar Academy.

To stitch the user identity across both, ensure the identifyId is same on both platforms at login. 

For cross-platform journey tracking, Funnels is your go-to.

Thanks

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