Gainsight is integrated with our Web Application. I want to fetch all the insights regarding the user usage/scorecards etc from Gainsight PX to the Salesforce account. I’d like to know the best way to go about it.
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How to fetch insights from Gainsight PX to Salesforce?
Best answer by alextran
Hello!
Here are some suggestions that you can use to bring usage data over to Salesforce and WHAT data you can bring over.
PX Public REST API
- Full access to feature/event based usage data
- Full access to engagement usage data
- User/account profile data
Here is the doc for using our REST API: https://support.gainsight.com/PX/API/Work_with_the_Gainsight_PX_REST_API
S3 Data Export
- Aggregate level feature/event based usage data
- Aggregate engagement usage data
- User/account profile data
Here is the doc for using the Gainsight PX Amazon S3 integration: https://support.gainsight.com/PX/Integrations/Gainsight_PX_AWS_S3_Integration
Let us know if this helps!
Hello!
Here are some suggestions that you can use to bring usage data over to Salesforce and WHAT data you can bring over.
PX Public REST API
- Full access to feature/event based usage data
- Full access to engagement usage data
- User/account profile data
Here is the doc for using our REST API: https://support.gainsight.com/PX/API/Work_with_the_Gainsight_PX_REST_API
S3 Data Export
- Aggregate level feature/event based usage data
- Aggregate engagement usage data
- User/account profile data
Here is the doc for using the Gainsight PX Amazon S3 integration: https://support.gainsight.com/PX/Integrations/Gainsight_PX_AWS_S3_Integration
Let us know if this helps!
Hi
With the help of the REST endpoints, I can get Users and Accounts data like last_login, total hits, number of employees, etc. But what about the dashboard insights/KPI, which give you the aggregate information at one glance in Salesforce? How do I get information like monthly/weekly usage directly from Gainsight, instead of sending basic data to Salesforce (like no of clicks/hits) and computing there? Is this where Amazon comes in?
+2You should definitely check out our Amazon S3 connector documentation, since it automatically aggregates usage data on a daily basis in many of the ways you need.
I hope this helps some!
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