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Satwik
Contributor ⭐️
November 13, 2019
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How to fetch insights from Gainsight PX to Salesforce?

  • November 13, 2019
  • 3 replies
  • 146 views

Gainsight is integrated with our Web Application. I want to fetch all the insights regarding the user usage/scorecards etc from Gainsight PX to the Salesforce account. I’d like to know the best way to go about it. 

    Best answer by alextran

    Hello! @Satwik 

     

    Here are some suggestions that you can use to bring usage data over to Salesforce and WHAT data you can bring over.

     

    PX Public REST API
    - Full access to feature/event based usage data
    - Full access to engagement usage data
    - User/account profile data

    Here is the doc for using our REST API: https://support.gainsight.com/PX/API/Work_with_the_Gainsight_PX_REST_API

     

    S3 Data Export
    - Aggregate level feature/event based usage data
    - Aggregate engagement usage data
    - User/account profile data

    Here is the doc for using the Gainsight PX Amazon S3 integration: https://support.gainsight.com/PX/Integrations/Gainsight_PX_AWS_S3_Integration

     

    Let us know if this helps!

    3 replies

    alextran
    alextranAnswer
    Helper ⭐️⭐️
    November 15, 2019

    Hello! @Satwik 

     

    Here are some suggestions that you can use to bring usage data over to Salesforce and WHAT data you can bring over.

     

    PX Public REST API
    - Full access to feature/event based usage data
    - Full access to engagement usage data
    - User/account profile data

    Here is the doc for using our REST API: https://support.gainsight.com/PX/API/Work_with_the_Gainsight_PX_REST_API

     

    S3 Data Export
    - Aggregate level feature/event based usage data
    - Aggregate engagement usage data
    - User/account profile data

    Here is the doc for using the Gainsight PX Amazon S3 integration: https://support.gainsight.com/PX/Integrations/Gainsight_PX_AWS_S3_Integration

     

    Let us know if this helps!

      S
      SatwikAuthor
      Contributor ⭐️
      November 18, 2019

      Hi@alextran, 

      With the help of the REST endpoints, I can get Users and Accounts data like last_login, total hits, number of employees, etc. But what about the dashboard insights/KPI, which give you the aggregate information at one glance in Salesforce? How do I get information like monthly/weekly usage directly from Gainsight, instead of sending basic data to Salesforce (like no of clicks/hits) and computing there?  Is this where Amazon comes in? 

       

      link_black
      link_black
      Gainsight Employee ⭐️⭐️
      November 19, 2019

      You should definitely check out our Amazon S3 connector documentation, since it automatically aggregates usage data on a daily basis in many of the ways you need.

       

      I hope this helps some!

       

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