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alextran
Helper ⭐️⭐️
May 6, 2019 10:33 PM UTC

How would you manage a high volume of engagements?

Ways to Organize Engagements

Currently, We do not have folders or anything similar for engagements. The alternative solution is to append the engagement names, which can look like: “[New Users] Onboarding Guide.”

Below are some ways to organize engagements:

  • By Audience [list]
  • New Users
  • Mature Users
  • All Users
  • By Use Case

    • Product Releases and Enhancements [list]
    • High Impact
    • Low Impact
  • User Feedback


  • Company-Wide Announcements

    [/list]
  • By Team/Responsible Person:

    • Product Management
    • Customer Success
    • Sales
    • Customer Support
    [/list]Current Functionality:



    Filter by: Type, Status

    Types: Dialog, Slider, Email, Guide, Survey

    Status: Active, Completed, Editing, Paused

    Columns: Arrange by columns

    • 2 replies

      harshibanka
      Gainsight Employee ⭐️⭐️
      May 6, 2019 10:38 PM UTC
      This is very helpful tip, thanks for sharing @Alex!

      Translate
      Harshi (pronounced like the Hershey's chocolate); PLG and Digital CS Evangelist
      lila_meyer
      Gainsight Employee ⭐️⭐️⭐️
      May 7, 2019 3:05 AM UTC
      Using naming conventions for engagements makes a lot of sense. Once you have dozens, like we do, it makes it easier to find things too!

      Translate
      Lila Krutel, Dir. Global Education Services