Hi - We’re seeing instances of the Knowledge Center being available after logging out of our application. We’re not seeing it consistently so I was curious if others have experienced this.
Your development team can implement can implement “aptrinsic('reset')” JavaScript during logout as Sai Kumar correctly recommended above, which will resolve this and prevent KC Bot from being displayed. However, that previously identified user will also no longer be tracked on your login page (e.g. clicked “login” or “forgot password”). And, you cannot serve any in-app Engagements on the login page to your users, which could be a valuable use case for some in-app Engagements.
The quicker solution without engaging your developers is to add the login page URL to the “Exclude Urls” setting in your KC Bot configuration.
Happy PX-ing!!!
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