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DannyPancratz
VIP ⭐️⭐️⭐️⭐️⭐️
April 16, 2026
Solved

In-App Hub (KC Bot) Speech Bubble Persists for Each Session and Page Refresh?

Sooooo the speech bubble is just always there? Even if they close the bubble? (A page refresh event displays it again)

Or am I missing something? 

If that’s the case, my use cases for this are about to disappear. It’s fine for a short welcome period as new users get access and see it for the first few days. But I’m struggling to see a fit for use cases where there’s usage variation. 

For example, announcing a new event via the In-app hub seems useful. … until you play out that the speech bubble persists across each session and each page refresh. Then you realize that’s not a good experience and just visual noise. Example, they took the intended action (registered for the event) and they’re still seeing it. (Yes, I’m sure i could set up things to exclude them from the audience and do separate In-App Hubs for disparate audiences like registered vs unregistered. But that just creates more complexity and work for PX admins and increased risk of human error. Why would I want to manage another In-App Hub and double any updates I need to make to content and resources just so the speech bubble shows for some, but not for all.) 

    link_black
    Gainsight Employee ⭐️⭐️
    April 16, 2026

    Yes, sadly. 

    Check out this oldie but goodie tip to use an Guide Tooltip to make this experience way better and also offer increased flexibility.

    Also, within a Guide you could consider using a Custom Button to call out or even point to something specific within your In-App Hub too.

     

    Happy PX-ing!!!

    -- Link

    1 reply

    link_black
    Gainsight Employee ⭐️⭐️
    April 16, 2026

    Yes, sadly. 

    Check out this oldie but goodie tip to use an Guide Tooltip to make this experience way better and also offer increased flexibility.

    Also, within a Guide you could consider using a Custom Button to call out or even point to something specific within your In-App Hub too.

     

    Happy PX-ing!!!

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    -- Link