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Is it possible to launch Knowledge Center from a separate engagement CTA?

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Hello,

 

My team is working on a new knowledge center / welcome engagements for one of our products.  In the welcome engagement, we are welcoming first time users and giving some detail on the product.  From there we are utilizing a CTA to use the knowledge center which is at the bottom right hand corner.

 

Is it possible to target a custom event, or link that we can assign a CTA button within the welcome engagement to actually launch the knowledge center into an open state?  Having that functionality would be so impressive as it would make the engagements seem like they interact with one another for a good experience.  

 

I appreciate your help in advanced.  Thanks!

Best answer by Surendra

Not sure how this is missed.

 

@bryanpaul We have option to open KC bot using custom button now that can trigger KC bot. Can you view this support doc? 

 

@brenna.oneill @Anya  One way to configure the required solution would be to customise the last step of guide to remove navigation steps in footer configuration and use custom button named “complete” which has action steps to open KC bot.

 

Hope this helps.

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  • bryanpaul
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  • 4 replies
  • August 17, 2021

Any insights if this is possible would be great.  Thanks!

Surendra
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  • Surendra
    Surendra
brenna.oneill
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  • brenna.oneill
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  • 7 replies
  • September 12, 2023

Hello, I wanted to add a comment to bump this question and see if anyone has any feedback on it? I know there is an option for a custom CTA to open the KC Bot, but we have implemented a self-onboarding in which many users will go through multiple engagements one after the other. Is there a way to trigger it so that the KC Bot opens automatically when a user clicks on ‘complete’ to confirm completion of an engagement? Thank you!

Surendra
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  • Surendra
    Surendra
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  • Anya
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  • 1 reply
  • May 10, 2024

Same here - this is an open question for me, too.

Surendra
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Surendra
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  • Surendra
  • Gainsight Employee ⭐️⭐️
  • 50 replies
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  • May 10, 2024

Not sure how this is missed.

 

@bryanpaul We have option to open KC bot using custom button now that can trigger KC bot. Can you view this support doc? 

 

@brenna.oneill @Anya  One way to configure the required solution would be to customise the last step of guide to remove navigation steps in footer configuration and use custom button named “complete” which has action steps to open KC bot.

 

Hope this helps.

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