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bryanpaul
Contributor ⭐️⭐️
Aug 16, 2021 2:26 PM UTC
Solved

Is it possible to launch In-App Hub (formerly KC Bot) from a separate engagement CTA?

Hello,

 

My team is working on a new knowledge center / welcome engagements for one of our products.  In the welcome engagement, we are welcoming first time users and giving some detail on the product.  From there we are utilizing a CTA to use the knowledge center which is at the bottom right hand corner.

 

Is it possible to target a custom event, or link that we can assign a CTA button within the welcome engagement to actually launch the knowledge center into an open state?  Having that functionality would be so impressive as it would make the engagements seem like they interact with one another for a good experience.  

 

I appreciate your help in advanced.  Thanks!

    Surendra
    SurendraAnswer
    Gainsight Employee ⭐️⭐️
    May 10, 2024 4:09 PM UTC

    Not sure how this is missed.

     

    @bryanpaul We have option to open KC bot using custom button now that can trigger KC bot. Can you view this support doc? 

     

    @brenna.oneill @Anya  One way to configure the required solution would be to customise the last step of guide to remove navigation steps in footer configuration and use custom button named “complete” which has action steps to open KC bot.

     

    Hope this helps.

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    5 replies

    bryanpaulAuthor
    Contributor ⭐️⭐️
    Aug 17, 2021 1:52 PM UTC

    Any insights if this is possible would be great.  Thanks!

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      brenna.oneill
      brenna.oneill
      Contributor ⭐️⭐️
      Sep 12, 2023 12:07 PM UTC

      Hello, I wanted to add a comment to bump this question and see if anyone has any feedback on it? I know there is an option for a custom CTA to open the KC Bot, but we have implemented a self-onboarding in which many users will go through multiple engagements one after the other. Is there a way to trigger it so that the KC Bot opens automatically when a user clicks on ‘complete’ to confirm completion of an engagement? Thank you!

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        Anya
        Contributor ⭐️
        May 10, 2024 1:11 PM UTC

        Same here - this is an open question for me, too.

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          Surendra
          SurendraAnswer
          Gainsight Employee ⭐️⭐️
          May 10, 2024 4:09 PM UTC

          Not sure how this is missed.

           

          @bryanpaul We have option to open KC bot using custom button now that can trigger KC bot. Can you view this support doc? 

           

          @brenna.oneill @Anya  One way to configure the required solution would be to customise the last step of guide to remove navigation steps in footer configuration and use custom button named “complete” which has action steps to open KC bot.

           

          Hope this helps.

          Translate
          samanthahamlet
          samanthahamlet
          Gainsight Community Manager
          Mar 10, 2026 9:07 AM UTC

          In March of 2026 Gainsight announced that Knowledge Center Bot (KC Bot) had been renamed to In-App Hub to reflect the improvements we have made to the feature. 

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