Question

Is there a way to show an engagement if people have not seen another engagement?

  • 8 December 2023
  • 3 replies
  • 43 views
mmarques
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I want to show an announcement about our KC bot only to people who have not yet opened an engagement in the KC bot.

I am able to use the engagement rules to set the announcement  to show 2 days after they see the previous announcement. But I don’t see how to exclude people who already opened one or more engagements in our KC bot.

3 replies

JayS
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Hi @mmarques. I not 100% confident this is what you are looking for, but if the engagements you want to exclude are only launched via the Knowledge Center, would it work to use the In-App Engagement audience criteria? You could also couple that with the Product Mapper to say the user never opened the KBOT. 

 

Jay Sherwood
mmarques
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@JayS - Do you product map your KC bot? I didn’t realize that was an option. But also don’t think that our PMs and CSMs would want to see that as part of the product usage data. 

JayS
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Userlevel 4

I’ve reached the end of my knowledge on the topic. 😄

Yes, we have our products mapped. I believe PX did the initial mapping and then we’ve edited and added some specific things we needed. I would think the Knowledge Center would be a standard mapping, but don’t know for sure. I know that we look at the Knowledge Center data in Analytics.

 

Jay Sherwood

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