I want to show an announcement about our KC bot only to people who have not yet opened an engagement in the KC bot.
I am able to use the engagement rules to set the announcement to show 2 days after they see the previous announcement. But I don’t see how to exclude people who already opened one or more engagements in our KC bot.
Hi
I’ve reached the end of my knowledge on the topic. 😄
Yes, we have our products mapped. I believe PX did the initial mapping and then we’ve edited and added some specific things we needed. I would think the Knowledge Center would be a standard mapping, but don’t know for sure. I know that we look at the Knowledge Center data in Analytics.
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