Hi - We’re seeing instances of the Knowledge Center being available after logging out of our application. We’re not seeing it consistently so I was curious if others have experienced this.
Solved
Knowledge Center present after logging out
Best answer by link_black
Your development team can implement can implement “aptrinsic('reset')” JavaScript during logout as Sai Kumar correctly recommended above, which will resolve this and prevent KC Bot from being displayed. However, that previously identified user will also no longer be tracked on your login page (e.g. clicked “login” or “forgot password”). And, you cannot serve any in-app Engagements on the login page to your users, which could be a valuable use case for some in-app Engagements.
The quicker solution without engaging your developers is to add the login page URL to the “Exclude Urls” setting in your KC Bot configuration.
Happy PX-ing!!!
Hello Jason,
Could you please check with your development team to verify whether the aptrinsic cookies are being reset upon logging out of the application?
They just need to call aptrinsic('reset') while logging out of the application.
If you still face an issue after this, please feel free to raise a support ticket and we will be happy to help
1 person likes this
+2
Your development team can implement can implement “aptrinsic('reset')” JavaScript during logout as Sai Kumar correctly recommended above, which will resolve this and prevent KC Bot from being displayed. However, that previously identified user will also no longer be tracked on your login page (e.g. clicked “login” or “forgot password”). And, you cannot serve any in-app Engagements on the login page to your users, which could be a valuable use case for some in-app Engagements.
The quicker solution without engaging your developers is to add the login page URL to the “Exclude Urls” setting in your KC Bot configuration.
Happy PX-ing!!!
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