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Link Articles not showing anything

  • January 3, 2025
  • 1 reply
  • 44 views

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I am attempting to link our Knowledge Base articles from Gainsight Customer Communities, so we can utilize the Recommendation tab. I have gone through all the articles, and our integration seems to be setup correctly. 

 

 

Then when I go to the Link articles button in the bot, it is still pointing me to integrations with no search option or really anything populating: 

 

Am I missing something? TIA!

Best answer by revathimenon

Hi ​@jadkins.iiq 

I just checked internally and looks like one of our PX teammates are in touch with you to solve this.

1 reply

revathimenon
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  • Gainsight Community Manager
  • Answer
  • January 8, 2025

Hi ​@jadkins.iiq 

I just checked internally and looks like one of our PX teammates are in touch with you to solve this.