Skip to main content
N
NadiaNaziri
Contributor ⭐️⭐️
July 4, 2025
Question

link to open In-App Hub (formerly KC Bot) from the announcement engagement?

  • July 4, 2025
  • 2 replies
  • 60 views

Hi everyone,

We’re preparing to announce the first release of our KC Bot and would like to include a link in the announcement (created using the dialog engagement) that will allow customers to click and open the bot directly through a link button in the announcement.

Is there a way to create a link that triggers the bot to open when clicked?

    2 replies

    Surendra
    Surendra
    Gainsight Employee ⭐️⭐️
    July 4, 2025

    Hello ​@NadiaNaziri 

    Thank you for writing in community.

    There is a custom button option that lets you do the same in guide engagement.

    Here is a support article
    https://support.gainsight.com/PX/Engagements/02_Test_Engagement_Configuration/Configure_Custom_Buttons

    We also have a template - custom action based template which you can utilise

    Hope this helps.

     

      samanthahamlet
      samanthahamlet
      Gainsight Community Manager
      March 10, 2026

      In March of 2026 Gainsight announced that Knowledge Center Bot (KC Bot) had been renamed to In-App Hub to reflect the improvements we have made to the feature. 

      Terms & ConditionsAccessibility statement