The PX April Release is now Live in US and EU Orgs!
We’re excited to roll out major upgrades to Gainsight PX—making it easier to manage content, track engagement, and uncover deeper insights. Here’s a quick look at what’s new!
Knowledge Center Bot, Reimagined (Beta)
The new KC Bot delivers a modular, widget-based editor for faster setup, smarter content organization, and better personalization. Create task lists, organize content visually, and target users based on their journey—all from a single, streamlined workspace.
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Create Account Segments Using CSV
Quickly upload a CSV file to create account segments for targeted engagements and reporting. No more manual entry; just faster setup and more precise targeting.
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Group by Multiple Event Attributes in Query Builder
Run deeper, smarter queries by grouping up to five event-level attributes. Slice your product usage data the way you want and uncover trends faster.
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Product-Level First Seen & Last Seen
Track exactly when users and accounts first engaged with a specific product and when they last returned. Gain clearer insights into adoption patterns and engagement health.
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Task List Analytics for KC Bot
Now track how users interact with checklists in KC Bot. See who qualifies, who starts, and who completes each task list to fine-tune your onboarding and engagement strategies.
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These updates are all about flexibility, speed, and smarter insights. We can’t wait for you to experience everything that’s new in PX! Have questions or feedback? Drop a comment—we’d love to hear from you.
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RELEASE NOTES
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