Skip to main content
Alistair FIeld
Alistair FIeld
Expert ⭐️
Mar 26, 2025 3:58 PM UTC
Solved

Production Content in SANDBOX In-App Hub (formerly KC Bot)

Hi Y’all,

 

I am exploring the use of a KC Bot. I have a couple of questions.

1) I would like to modify how the community content is shown. How do I remove the ideation section. We are not using that Module.

2) Why does the KC Both pick up the production community content when I am building it in our Sandbox.

 

When I open the bot in the community I see all the latest content from the live Production community. Where is the source of community content defined?

 

Many thanks,

Alistair

    Adrian Raposo
    Adrian RaposoAnswer
    Gainsight Employee ⭐️⭐️
    Mar 27, 2025 7:51 AM UTC

    Hi ​@Alistair FIeld . 


    You can modify the product areas that are fetched into a bot from the Gainsight Customer Communities section in the Search tab. Here’s some detailed documentation on that. 

    To your second point, which environment the community data is fetched from depends on how the CC Integration was set up. While configuring, you may provide the Community Domain, API Base URL and other information for the sandbox community, to fetch data only from sandbox. You can find detailed documentation here. 

    Hope this helps!! 

    Adrian Raposo || Lead Technical Writer - Gainsight
    View in thread

    3 replies

    Adrian Raposo
    Adrian RaposoAnswer
    Gainsight Employee ⭐️⭐️
    Mar 27, 2025 7:51 AM UTC

    Hi ​@Alistair FIeld . 


    You can modify the product areas that are fetched into a bot from the Gainsight Customer Communities section in the Search tab. Here’s some detailed documentation on that. 

    To your second point, which environment the community data is fetched from depends on how the CC Integration was set up. While configuring, you may provide the Community Domain, API Base URL and other information for the sandbox community, to fetch data only from sandbox. You can find detailed documentation here. 

    Hope this helps!! 

    Translate
    Adrian Raposo || Lead Technical Writer - Gainsight
      Alistair FIeld
      Alistair FIeldAuthor
      Expert ⭐️
      Mar 27, 2025 9:18 AM UTC

      OK, Now I understand it. The integration from PX - CC can only be to one community. In my case it is the production community. So the content shown is from the CC integration.

      Thank for the illumination ​@Adrian Raposo 

      Translate
      The needs of the many, outweigh the needs of the few. 🖖
        samanthahamlet
        samanthahamlet
        Gainsight Community Manager
        Mar 10, 2026 8:26 AM UTC

        In March of 2026 Gainsight announced that Knowledge Center Bot (KC Bot) had been renamed to In-App Hub to reflect the improvements we have made to the feature.

        Translate
        Terms & ConditionsAccessibility statement