- Why we knew we needed to make a change in Customer Success
- How we came to find Aptrinsic/Gainsight PX
- How we've used Gainsight PX to provide an promote user adoption, help CSM's save time/be proactive, and make smarter decisions about our product roadmap based on feature usage (or lack thereof)
Pulse Presentation Slide Deck
Hope this is useful to you all!
Julie Pinto