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PX Feedback Tab on User Pages of Audience Explorer

  • February 3, 2026
  • 1 reply
  • 69 views
DannyPancratz
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When I look at the Feedback tab on a user’s profile in PX, I typically only see the most recent 1-3 survey responses or feedback events. 

However, I’ve noticed that some of the users I’ve looked at recently have definitely had more activity than what I’ve rendered. For example, one user has responded to NPS in each of the past 3 quarters. 

Adjusting the time frame on the activity timeline on the page does not seem to change what I see in the Feedback tab. 

Is this a known limitation? If so, what’s the time frame that is rendering? 

Best answer by prraj

Hi Danny,


If I'm understanding you correctly, you’re seeing only 1-3 survey responses in the Feedback tab for users who have actually participated in more feedback events. I tested this on my end and found that all five of my NPS survey responses were visible in the Feedback section of the Audience Explorer without any issues.

 


I recommend reaching out to our support team or contacting your CSM or CSSC for further assistance. They should be able to provide more clarity on this.

Hope this helps!

    1 reply

    P
    • prraj
    • Gainsight Employee ⭐️
    • Answer
    • February 23, 2026

    Hi Danny,


    If I'm understanding you correctly, you’re seeing only 1-3 survey responses in the Feedback tab for users who have actually participated in more feedback events. I tested this on my end and found that all five of my NPS survey responses were visible in the Feedback section of the Audience Explorer without any issues.

     


    I recommend reaching out to our support team or contacting your CSM or CSSC for further assistance. They should be able to provide more clarity on this.

    Hope this helps!

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