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Helper ⭐️
Aug 6, 2024 6:30 PM UTC
Question

Recommendation Section of the In-App Hub (formerly KC Bot)

When Gainsight introduced the Recommendation section, it filled that gap that was missing - to be able to access page/content-specific topics, instead of needing to search for it or find it inside each category.

However, I am finding that users don’t click it much. Some feedback that I got was that they didn’t realize that it was clickable (even though the description states “Click here to learn more about this page”). They see it as a section heading for the content below.

I have played around with a different icon, different/same background color, and different heading/description.

I am curious to see what everyone is doing and how successful you have been in drawing attention to the Recommendation section. 

Thanks in advance!

2 replies

mmarques
Helper ⭐️⭐️
Aug 6, 2024 7:26 PM UTC

We are just about to start using recommended content, so I’m curious as to what works for other people!  

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samanthahamlet
Gainsight Community Manager
Mar 10, 2026 8:50 AM UTC

In March of 2026 Gainsight announced that Knowledge Center Bot (KC Bot) had been renamed to In-App Hub to reflect the improvements we have made to the feature. 

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