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Helper ⭐️
August 6, 2024
Question

Recommendation Section of the In-App Hub (formerly KC Bot)

  • August 6, 2024
  • 2 replies
  • 62 views

When Gainsight introduced the Recommendation section, it filled that gap that was missing - to be able to access page/content-specific topics, instead of needing to search for it or find it inside each category.

However, I am finding that users don’t click it much. Some feedback that I got was that they didn’t realize that it was clickable (even though the description states “Click here to learn more about this page”). They see it as a section heading for the content below.

I have played around with a different icon, different/same background color, and different heading/description.

I am curious to see what everyone is doing and how successful you have been in drawing attention to the Recommendation section. 

Thanks in advance!

2 replies

mmarques
Helper ⭐️⭐️
August 6, 2024

We are just about to start using recommended content, so I’m curious as to what works for other people!  

samanthahamlet
Gainsight Community Manager
March 10, 2026

In March of 2026 Gainsight announced that Knowledge Center Bot (KC Bot) had been renamed to In-App Hub to reflect the improvements we have made to the feature.