Skip to main content
DannyPancratz
DannyPancratz
VIP ⭐️⭐️⭐️⭐️⭐️
Mar 10, 2026 3:38 PM UTC
Solved

Search on the PX In-App Hub (formerly KC Bot) -- Does it search the content in the Hub?

I’m finally exploring my first use case for the in-app hub (formerly KC bot). 

  1. I have some documentation I’m hosting in the hub via hosted articles.
  2. I would also like to leverage the CC integration. 

If I enable the pre-built Search widget and set up the CC integration, will it also search the hosted articles in the other widgets? 

    aharkut
    aharkutAnswer
    Gainsight Employee ⭐️
    Mar 11, 2026 8:54 AM UTC

    Hi ​@DannyPancratz 

    Short answer: Yes 😇

     

    If you’re using the new editor, the Search widget in the In-App Hub returns results from multiple sources simultaneously:

    1. Content (In-App Engagements and Hosted Articles) from other bot widgets. If a Recommendation widget is used, content from the active recommendation group is also included in the search.

    2. Any Knowledge Base sources enabled for the Search widget.

    3. Community (CC) content, based on the configured categories and product areas.

     

     

    ~ Abhilash

    View in thread

    1 reply

    aharkut
    Gainsight Employee ⭐️
    aharkutAnswer
    Gainsight Employee ⭐️
    Mar 11, 2026 8:54 AM UTC

    Hi ​@DannyPancratz 

    Short answer: Yes 😇

     

    If you’re using the new editor, the Search widget in the In-App Hub returns results from multiple sources simultaneously:

    1. Content (In-App Engagements and Hosted Articles) from other bot widgets. If a Recommendation widget is used, content from the active recommendation group is also included in the search.

    2. Any Knowledge Base sources enabled for the Search widget.

    3. Community (CC) content, based on the configured categories and product areas.

     

     

    ~ Abhilash

    Translate
      Terms & ConditionsAccessibility statement