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rick_devoe
January 23, 2025
Question

Tracking In-App Hub (formerly KC Bot) article link clicks

In reviewing the PX Analytics options available to me, I don’t see a way to track if a user clicks a link hosted within a KC Bot article. This seems like a gap and is likely something I am  missing. Does anyone have a workaround or guide for this?

 

Thanks!

    2 replies

    revathimenon
    revathimenon
    Gainsight Community Lead
    June 16, 2025

    Hey ​@rick_devoe 

    This does look like a product gap and I’d suggest raising an idea on the ideas section as a recommendation.

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    samanthahamlet
    samanthahamlet
    Gainsight Community Manager
    March 10, 2026

    In March of 2026 Gainsight announced that Knowledge Center Bot (KC Bot) had been renamed to In-App Hub to reflect the improvements we have made to the feature. 

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