Trigger engagement via link

Hi Davide, thank you for your question.



Not explicitly at the moment. Have you tried to use the URL or Product Mapper rule on the engagement?



If you do this, the user who goes to the specific link/URL will see the engagement. Let us know your thoughts. Thanks!

Thanks Alex, I'm not sure I follow your thinking, can you expand on the process?



For context, I'm trying to see if there is anything I can send to a user (for example over chat or email) to bring up the walk-through again in the case where they've dismissed it and would like to go back to it.



Thanks,



Davide

Thanks for clarifying your question, Davide. That makes more sense.



Currently, we don't have that function explicitly, however, there are some alternative solutions. Let me bounce some ideas here:

• Use hotspot with qualification scope "Once Per Visit" (this might mean altering your current guide to start with a hotspot; it's a more subtle engagement rather than a pop-up)
  
  
  
• Knowledge Bot and label with categories
  
  
  
• Change guide engagement to "Once Per Visit" so they'll see it every session
  
  

To clarify from earlier, I meant adding the link as a URL rule in the Audience selection. When a user clicks on the URL link, it will trigger the engagement.

Hi Alex,



Ah, that makes sense.



We're currently experimenting with the knowledge bot, but having an issue -- separate thread. That is that way we would like to go eventually. The other options are less suitable for us.



The point from earlier (URL in audience section) - now I get it and it seems like a very good idea. I'll try that, thanks.

Many thanks @harshibanka!

Hi @dzilli ,



I have couple of solutions, please go through this and let me know if these works for you.



Creating JS fucnction and calling the custom event



1. You can have a link on a page, calling the Javascript function on the click, and the JS function will be responsible for calling a custom event.



We do have the feature tracking for the custom event, and we can always trigger an engagement based on this.



Here is the small video that can help you.



https://embed.vidyard.com/share/snch5tnRq8jJc1vvVXkEee?



2. Creating a URL using anchor tag, and creating a feature on that link, triggering an enagement when the link is clicked



Here is the another small video that can help you



https://embed.vidyard.com/share/3t9ab37w7xmR9UTWFJAh42?



Thanks



Dileep Nalla

I don't have a bot active yet to test it, but it must be the case that there is nothing special (and copy-pasteable) about the link to each engagement with the knowledge center. Otherwise, we'd be able to use that link.



I was hoping to use some such link if user-selected branching was not possible within a single engagement. Such branching would be useful where multiple routes could be valid, as opposed to a systems-based branch where the system state could alone determine a single valid branching route (the system-based branching case seems doable via triggers looking for the "trunk" engagement in progress, triggering a given "branch" engagment).