We have a custom UI and I wonder if there is a way to not use a KC badge at all and trigger the KC popup with JavaScript directly from our app?
Thanks
Question
Trigger In-App Hub (formerly KC Bot) with JavaScript
Hi
Yes, please find the details in this support article : https://support.gainsight.com/PX/API_for_Developers/02Usage_of_Different_APIs/Work_with_Knowledge_Center_Bot_API
In March of 2026 Gainsight announced that Knowledge Center Bot (KC Bot) had been renamed to In-App Hub to reflect the improvements we have made to the feature.
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