Hello
We’re attempting to trigger a multi-question survey pop-up once a user receives a “confirmation” dialog box within the application. We previously had this use case working within Pendo by using a CSS selector from within the confirmation dialog box.
Does anyone know if this is possible? Or could provide advice on another way to do this
Here’s additional context:
Intent is to capture feedback from user on a feature flow right after they have completed using it.
Flow
- Upon completing task, user clicks on “publish” button
- Clicking “Publish” button could result in error states due to incomplete information from user
- Hence, we do not want to trigger survey upon Publish button click as it could be premature and will become hindrance to user completing their task
- If all fields are successfully filled out, user will get confirmation screen (as shown in attached image)
- At this point we would like show user multi-question survey
Again, via Pendo we were able to use CSS selector from the dialog box as a way to trigger the survey. However, we do not see that as an option for Gainsight surveys
Thanks
Best answer by lpicone
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