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meenal_shukla
meenal_shukla
Gainsight Employee ⭐️⭐️
May 15, 2019 7:49 AM UTC
Solved

What kind of analytic reporting can be done in Gainsight using the Px data?

Can we report on power users, most used features etc?

      harshibanka
      harshibankaAnswer
      Gainsight Employee ⭐️⭐️
      May 15, 2019 8:44 PM UTC
      As part of the integration, we’ll provide best practice setup to start leveraging PX data quickly across the followning dimensions:

      • Health Scores: Breadth and Depth of adoption
      • CTA's and Playbooks: Drops/ improved adoption score, etc
      • Email assist: Adoption check-in, improved scrore, etc
      • C360 Sections: Usage by week like total page view, active users, etc
      • Dashboard: Widgets, Line Charts, Tabular reports etc on usage and activity.
      Also, like @prashant_mathapathi and @lila_meyer mentioned, we are introducing Adoption Explorer soon in CS, more details on her comment.

      Harshi (pronounced like the Hershey's chocolate); PLG and Digital CS Evangelist
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      3 replies

      prashant_mathapathi
      prashant_mathapathi
      Helper ⭐️⭐️⭐️
      May 15, 2019 9:53 AM UTC
      Hi Meenal,

      Once you import PX data into Gainsight, you can use it in the Adoption Explorer module. Adoption Explorer has a "Leaderboard" feature which displays a list of top ten items in a category. You can use this feature to get list of power users, top ten used features, and so on.

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        lila_meyer
        lila_meyer
        Gainsight Employee ⭐️⭐️⭐️
        May 15, 2019 3:58 PM UTC
        It's worth noting Adoption Explorer is a brand new Gainsight feature in limited release which some customers are piloting right now.

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        Lila Krutel, Dir. Global Education Services
          harshibanka
          harshibankaAnswer
          Gainsight Employee ⭐️⭐️
          May 15, 2019 8:44 PM UTC
          As part of the integration, we’ll provide best practice setup to start leveraging PX data quickly across the followning dimensions:

          • Health Scores: Breadth and Depth of adoption
          • CTA's and Playbooks: Drops/ improved adoption score, etc
          • Email assist: Adoption check-in, improved scrore, etc
          • C360 Sections: Usage by week like total page view, active users, etc
          • Dashboard: Widgets, Line Charts, Tabular reports etc on usage and activity.
          Also, like @prashant_mathapathi and @lila_meyer mentioned, we are introducing Adoption Explorer soon in CS, more details on her comment.

          Translate
          Harshi (pronounced like the Hershey's chocolate); PLG and Digital CS Evangelist
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