Can we report on power users, most used features etc?
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What kind of analytic reporting can be done in Gainsight using the Px data?
+5Best answer by harshibanka
As part of the integration, we’ll provide best practice setup to start leveraging PX data quickly across the followning dimensions:
View original- Health Scores: Breadth and Depth of adoption
- CTA's and Playbooks: Drops/ improved adoption score, etc
- Email assist: Adoption check-in, improved scrore, etc
- C360 Sections: Usage by week like total page view, active users, etc
- Dashboard: Widgets, Line Charts, Tabular reports etc on usage and activity.
Hi Meenal,
Once you import PX data into Gainsight, you can use it in the Adoption Explorer module. Adoption Explorer has a "Leaderboard" feature which displays a list of top ten items in a category. You can use this feature to get list of power users, top ten used features, and so on.
Once you import PX data into Gainsight, you can use it in the Adoption Explorer module. Adoption Explorer has a "Leaderboard" feature which displays a list of top ten items in a category. You can use this feature to get list of power users, top ten used features, and so on.
1 person likes this
+5It's worth noting Adoption Explorer is a brand new Gainsight feature in limited release which some customers are piloting right now.
Lila Krutel, Dir. Global Education Services
1 person likes this
+2As part of the integration, we’ll provide best practice setup to start leveraging PX data quickly across the followning dimensions:
- Health Scores: Breadth and Depth of adoption
- CTA's and Playbooks: Drops/ improved adoption score, etc
- Email assist: Adoption check-in, improved scrore, etc
- C360 Sections: Usage by week like total page view, active users, etc
- Dashboard: Widgets, Line Charts, Tabular reports etc on usage and activity.
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