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meenal_shukla
meenal_shukla
Gainsight Employee ⭐️⭐️
May 15, 2019
Solved

What kind of analytic reporting can be done in Gainsight using the Px data?

  • May 15, 2019
  • 3 replies
  • 100 views
Can we report on power users, most used features etc?

      Best answer by harshibanka
      As part of the integration, we’ll provide best practice setup to start leveraging PX data quickly across the followning dimensions:

      • Health Scores: Breadth and Depth of adoption
      • CTA's and Playbooks: Drops/ improved adoption score, etc
      • Email assist: Adoption check-in, improved scrore, etc
      • C360 Sections: Usage by week like total page view, active users, etc
      • Dashboard: Widgets, Line Charts, Tabular reports etc on usage and activity.
      Also, like @prashant_mathapathi and @lila_meyer mentioned, we are introducing Adoption Explorer soon in CS, more details on her comment.

      3 replies

      prashant_mathapathi
      prashant_mathapathi
      Helper ⭐️⭐️⭐️
      May 15, 2019
      Hi Meenal,

      Once you import PX data into Gainsight, you can use it in the Adoption Explorer module. Adoption Explorer has a "Leaderboard" feature which displays a list of top ten items in a category. You can use this feature to get list of power users, top ten used features, and so on.

        lila_meyer
        lila_meyer
        Gainsight Employee ⭐️⭐️⭐️
        May 15, 2019
        It's worth noting Adoption Explorer is a brand new Gainsight feature in limited release which some customers are piloting right now.

        Lila Krutel, Dir. Global Education Services
          harshibanka
          harshibankaAnswer
          Gainsight Employee ⭐️⭐️
          May 15, 2019
          As part of the integration, we’ll provide best practice setup to start leveraging PX data quickly across the followning dimensions:

          • Health Scores: Breadth and Depth of adoption
          • CTA's and Playbooks: Drops/ improved adoption score, etc
          • Email assist: Adoption check-in, improved scrore, etc
          • C360 Sections: Usage by week like total page view, active users, etc
          • Dashboard: Widgets, Line Charts, Tabular reports etc on usage and activity.
          Also, like @prashant_mathapathi and @lila_meyer mentioned, we are introducing Adoption Explorer soon in CS, more details on her comment.

          Harshi (pronounced like the Hershey's chocolate); PLG and Digital CS Evangelist
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