Skip to main content
DannyPancratz
VIP ⭐️⭐️⭐️⭐️⭐️
April 15, 2025
Solved

Where do Labels show up in the Webhook Payload for NPS Surveys?

  • April 15, 2025
  • 3 replies
  • 60 views

It’s not clear from the documentation. My guess/hope is userInput? 

Update: Vote for this idea

 

Best answer by link_black

Sorry, but Engagement Labels are are not included in the PX Webhooks messages.

 

This would be a good enhancement requests to post our PX Community Ideas section for others to review, comment, and upvote, plus for our Product Team to consider adding to a future release. 

3 replies

link_black
Gainsight Employee ⭐️⭐️
April 15, 2025

Sorry, but Engagement Labels are are not included in the PX Webhooks messages.

 

This would be a good enhancement requests to post our PX Community Ideas section for others to review, comment, and upvote, plus for our Product Team to consider adding to a future release. 

-- Link
DannyPancratz
VIP ⭐️⭐️⭐️⭐️⭐️
April 15, 2025

Thanks for the clarification, ​@link_black. I presume that means Labels are also not in the payload vis the Slack integration?

FYI: I am no longer active in this community
link_black
Gainsight Employee ⭐️⭐️
April 16, 2025

That is correct, Engagement Labels are not included with the Slack integration.

-- Link