Today we rolled this beta feature as a preview out inSpired, we call it Topic Helpfulness.
What is Topic helpfulness?
A little area below the opening post where users can indicate if they found the topic helpful or not.How does Topic helpfulness work?
Every Q&A topic (questions and questions that have a best answer marked) of your community will get a new little area below the opening post asking one simple question: “Did this topic help you find an answer to your question?”. Users can reply via a ‘Yes’ or ‘No’ to indicate whether or not it has helped them.This data/event will then be directly logged into your Google analytics, giving you clear view on which topics/content are helping people the most. Because it is a beta version the data is not visible in the Control environment yet. We have plans to make the data available in the content dashboard at a later stage.
A few points:
- This is available to ALL users, both logged in and anonymous users
- It’s available in every Q&A topic and is logged separately per topic
- The response (Yes or No) is only visible to the user, e.g. only he/she will see what response they have given to the topic
Pilot customers needed
Before we're making this feature publicly available to all branded communities we want to run a short pilot program with 1 or 2 of our customers.The pilot program is simple: we'll activate topic helpfulness on your community and start measuring data. Data will be sent to your Google Analytics and is visible from day one. After a while we'll discuss results, thoughts and feedback.
Interested in becoming a pilot customer for topic helpfulness? Please contact me via a Private Message.
We will keep you posted here on inSpired on improvements and new milestones, if you have any questions or feedback let us know.
