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Product Updates now previewing on InSpired

Related products:CC Product Updates
Product Updates now previewing on InSpired

If you are communicating any form of product updates to your community on a regular basis you will be happy with this - we are currently working on a new content type, specifically focussing on this usecase: Meet Product Updates.

 

With product updates, you can bridge the transparency gap between you and your customers around the product and functionalities that you offer.

 

This new module includes:

:white_check_mark: Create a new topic type “Product update” in Control
:white_check_mark: View all product updates on a centralized page
:white_check_mark: Subscribe to product updates
:white_check_mark: Assign Product updates to product areas (e.g. Product A, Version X, Premium only)
:white_check_mark: Collaborate with colleagues on the perfect product update with draft, preview

 

Today we are happy to announce that we are previewing this module on our own community InSpired! :tada:

 

To the product updates overview page

 

 

 

Product updates examples

In case you are wondering when you should write a product update. You can use product updates in the following scenario’s:

  • New product or feature release
  • Announcing a new product or feature
  • Bug fixes and improvements
  • Changelog
  • Roadmap updates

 

How to get started

If you want to have early access, you can get in touch with you Customer Success manager to get the Product Updates module enabled. We’ve prepared a set of articles and guides help you get started right away. Head over to our knowledge base to learn how to create product updates, best practices for writing product updates and more.
 

Your feedback

As usual, we want to know your questions, what you think and how you would like us to improve this module! We have some plans already, however we count on you to help us shape this new module so that you can get the most out of it once it is officially released.

 

4 replies

Kgastaldo
Forum|alt.badge.img+1
  • Helper ⭐️⭐️⭐️
  • 174 replies
  • September 23, 2020

Hi All - Thanks for this! We do use our community for product updates. But I have 3 products and different versions of those. How can this be organized? Can members subscribe to certain product (and version) updates?


  • Author
  • Helper ⭐️⭐️⭐️
  • 732 replies
  • September 30, 2020

Hi @Kgastaldo sorry for the late reply! For now, users can subscribe either to product updates as a whole (a receive a notification for each new article published) or subscribe to a specific product update article. Right now it won't be possible to only subscribe to a specific product. 


Hiewwaiy
  • Contributor ⭐️⭐️⭐️⭐️
  • 39 replies
  • October 13, 2020

Hi @Marion Frecaut , 

 

Assign Product updates to product areas (e.g. Product A, Version X, Premium only

 

Could you explain how to do this? What do you exactly mean with '’assign'’? 
I'm currently testing the productpage, but I don't see how I can assign updates to a certain product. 
 

As @Kgastaldo says, we also have different products. So I'am also looking for ways to structure all productupdates. Customers should easily see the updates that are relevant to them. 


Hiewwaiy
  • Contributor ⭐️⭐️⭐️⭐️
  • 39 replies
  • October 13, 2020

As I have replied to this topic, I noticed two things:

1. Only two replies are displayed on the first page. I actually thought that my reply was '’lost'’ but then I saw that it was posted on the second page.

2. New activities on product page topics do not appear in the recent active feed. 
Is there a specific reason for this? 


Reply


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