We know it’s been quiet on the inSided product side and we’re sorry about that. 😞 Normally, we have a couple of product updates every month and we’re fully aware that our last significant releases were two months ago. Lately, we've been focused on making stability improvements to the platform to ensure our customers have a seamless experience. Read more about our platform improvements in this article. Additionally, we’re focusing on getting some really cool features out of beta.
Now, as we’ve improved the stability of the platform and gotten rid of some pesky bugs, we're excited about prioritizing more of your ideas. We’ll update you about that at the beginning of Q3. Also from now on, we’ll do all roadmap updates at the beginning of each quarter. So we’ll be back with another update at the beginning of July. ☀️
Coming up
Mega Menu
A couple of months ago we released the new Mega Menu widget in Beta. The Mega Menu is a new widget aimed at making navigation around the different modules easier.
-
Currently, you have to configure the Mega Menu on the Homepage as well as the Ideation and Product Updates overview page. We want to make sure you only have to configure the Mega Menu once.
-
We’ll work on the feedback we got during the Beta tests, add more functionality, e.g., permissions applying to the menu, prepopulate the category when creating a topic, etc.
Knowledge Base landing page
As our platform is more and more structured around multiple use cases and modules, we see that many end-users are struggling to find the right information from the homepage.
The Knowledge Base overview page will serve as an overview for all your knowledge base content. You’ll have more space to show all categories and relevant content for the different use cases. For more information, we invite you to give feedback in this topic on our designs for the new KB landing page.
Freshdesk
With our new Freshdesk integration, you’ll be able to quickly create Freshdesk tickets from any community post, enabling you to save time instead of having to manually submit issues reported by your customers through the community. You can even ensure a speedy response from your Support team by selecting the Freshdesk “Group” best suited to solve the ticket upfront.
Productboard
With our new Productboard integration, you’ll be able to create Productboard notes from community posts if they contain user insights for your product team, such as customer ideas or a pain point shared in a reply. From there, product managers can identify valuable insights and link them to related feature ideas, so they’ll be on hand for prioritization. That way, you can keep the community visible as a vital channel of product feedback. Interested in early access? Contact
Self-service dashboard: powered by our Zendesk ticket import
Our new self-service dashboard will make it easy for you to report on the adoption of the community as a support channel. Find out whether the answered questions, best practice conversations, and knowledge base articles on your community are helping your customers shift from 1-1 support and tickets to 1-many self-sufficiency.
Engagement dashboard: powered by our Salesforce company import
Our new engagement dashboard will help you measure the percentage of your customer base that’s actually engaging with your B2B customer community, on a company level. We do this by importing account and contact data from Salesforce, linking community members to companies, and then showing you an aggregated view of the top/active companies in your community.
One-click unsubscribe in email notifications
We’re going to give your end users a frictionless way of opting out of notifications, without having to sign in to the community. This will be granular for each type of notification, making sure end users are only subscribed to notifications, categories, topics, and groups that they’re really interested in.
Convert questions ⇔ ideas
We’ll make it possible to convert between questions and ideas, ensuring that you never have to ask end users to resubmit their product feedback as a topic.
SSO set up
We’ve seen that the SSO setup process in Control can create some friction. The current UX needs to be improved to offer better guidance in the setup process. We will focus on improving the overall experience to make setting up SSO as smooth as can be.
Groups
Over the past few months, we’ve gathered a lot of feedback from you around Groups and the capabilities they offer. We will prioritize your feedback and improve the UX.
