Delete private messages, unsubscribe from @mentions, and more improvements

Show warning dialog if you navigate away from the create topic process

• They really wanted to be able to erase a whole conversation. They're not so interested in erasing only one message. They are very experienced users, though. They know they don't have to share their personnal informations with everyone. In this regard, I personnaly feel this function is useful.
• They appreciate the popup warning before leaving a comment/create post page
• One user gave us an intersting feedback : he'd like to have a number on his profile picture when he's being mentionned instead of an email. Exactly like when we have a private message.

Hi @daniel.boon 

I realise these posts are quite old now, but wanted to know if there was any progress made on being able to delete whole conversations or individual messages from another user? 

We need to be able to delete personal data after a customer has entered it into a private message to us.

Thanks,

Amelia

Hi @AmeliaA,

We don’t have any concrete plans to iterate on this functionality. What would your preference be between deleting whole conversations, vs deleting individual messages from another user?

This function (removing private message conversations) has come up again in our community today as well. In order to be GDPR compliant, customers’ personal data has to be removed after the service case has been finished / solved. This still isn’t possible with inSided.

Our preferred solution would be: All private conversations that had the last activity (e.g. last message) X days ago (e.g. 180 days ago), will be automatically deleted.

The ability (for moderators and above) to delete complete private conversations or individual messages from other users would be a good additional functionality. But without an added automatic solution - as stated above - it would mean that moderators would need to permanently manually check private message inboxes in order to identify and delete conversations. 

Hi @daniel.boon 

Thanks, deleting individual messages would be best, so we can make sure we’ve removed anything that includes sensitive customer data. But options to delete both individual messages and whole conversations would be ideal.

Thanks,

Amelia

Hey @daniel.boon - any update on this deletion functionality? We had a spamming incident and would really like to remove all messages to and from this user. Thank you very much

Hey @Michael - thanks for your question. I don’t have any updates on this deletion functionality, however if you’d like to remove all messages to/from a particular user, then one option would be to erase the user → the erasure also includes deleting all private message conversations involving the user who was spamming your community members.

@daniel.boon awesome - thanks for the insight!

This is very good point, inSided isn´t GDPR compliant platform at the moment. When GDPR came, several years ago? :)

What is the reason for inSided not to allow us as admin to delete whole conversation or individual messages?

@Julian ?

Hi @revote,

just spotted this after being back from holiday…

While we do agree that deleting private message conversations after a certain period, unfortunately we do not offer a functionality for you to automate this just yet. This has several reasons, however “why”-questions in tech are traditionally harder to answer. ;)

We currently offer a system where we let the customer decide when private messages should be deleted, also which ones should be deleted: I have seen varying requests here (e.g. only messages between the community team and end users vs. all messages), which I feel goes back to different interpretations of how GDPR should be handled in this regard.

Our support team and our CSMs usually align with the CM on periods. We do want to offer a better solution here in the future, however it is not easy finding a one-fits-all solution that will meet the different expectations from CMs towards such a functionality. 

Hope this made it a bit clearer for you. :)

Sorry, I didnt remember that you were on holiday @Julian. I remembered it after I posted :)

I think the solution where recipient can delete the whole conversation works for everyone and with every usecases. Just like FB Messenger works I think?

And the conversation will be deleted only from the profile who press the delete. The other user still have the conversation and he/she have to do the deletion by him/herself as well.