We continuously strive to improve and modernise our product. One of the first upgrading projects resulted in having a new moderation overview which has been made the default page for Control users over a year ago.
A quick throwback to the reasons for this upgrade
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Increase reliability & stability of the overview
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Offer the option to save, edit, and share custom views.
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Improve page load times and a quick refresh button to reload the topic stream without reloading the whole page.
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Improve filtering UX and an improved title/content keyword search
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New filters, including: relative time filters for last active/publish date, filter by ideation status, and a multi-select filter for moderator tags.
Last quarter we made significant progress on filling functionality gaps between the two moderation overviews by bringing a set of requested filters, sorting options and some UI improvements. Curious about specifics? Check them out in the product update we released:
The time has come to sunset the old moderation overview
Since that last update, significant improvements have been made also to the underlying technology powering the overview and the different content types. These, together with the moderation functionalities introduced earlier this year, brought us the confidence that the new overview is serving well its users on its own, fact visible in the usage metrics we’re tracking for both page. The old moderation overview is now being used by less than 5% of our customers and the main reasons for using it is familiarity and the power of habit.
Having this said, I must also mention that there are a few moderation tools that are waiting their turn to be implemented in the new moderation page. These will be made available as soon as they are unblocked by some technical improvements which are now in progress. Just a few notable mentions:
- Unread by team functionality to be extended for Ideas and Product Updates
- A dedicated column for Views and a corresponding filter
- Filters on Sticky topics and Closed topics
- Bulk actions to mark as read, assign product areas and convert topics
- Some UI improvements like ‘unread’ topics to be in bold and signal closed topics with an icon on the content table
Decommissioning a feature can create unrest or confusion amongst users, even more so when such a big part of the product will become unavailable. To avoid any such consequences or disruptions into your moderation workflows, we are starting a 60 days clock from the publishing date of this announcement.
The old moderation overview will be retired on (tbd - proposal for July 29th)
We would like to kindly ask you to inform your wider community team about this change and to move the moderation workflows in to the overview, if you haven’t done so by now.
For any questions or concerns related to this announcement, please share them in the comments or reach out directly.
Thank you once again for the continuous support and collaboration you’re offering us in improving and expanding our product! ?