Improvements on the moderation overviews

@Cristina this update just made my weekend! I love seeing these improvements.

You mentioned an Author filter in the Upcoming improvements section. Would you also consider adding the option to sort by Author? This would be extremely helpful for us!

Use case: I’d like to view a list of all ideas sorted by who submitted them so that I can easily scroll through all ideas and see them “grouped” by user. 

Thank you for adding these sorting, filtering, and UI improvements! Linked usernames are a massive win as well :) 

@erin.brisson filter and sort by number of votes 😍I smell some new saved custom views in our future

Glad to see myself in your the moderation overview :D 

It would be awesome to add ‘views’ as a variable to the moderation overview table. Right now they only way to see topics per numbers views is exporting a csv which is a little too much trouble. 

Great to see some attention to this and all welcomed changes. Thanks a bunch! Looking forward to trying these out. 

+1 on @Gabolino suggestion as well. 

This is great news!

Do you have any plans on making it possible to browse the calendars on a year-level the same way it’s possible to browse in the old overview? 
 

Happy Monday 🙌 We’re very happy to read your positive reactions and thank you for sharing your feedback 🙏 

You mentioned an Author filter in the Upcoming improvements section. Would you also consider adding the option to sort by Author? This would be extremely helpful for us!

@adam.ballhaussen  This is a great idea! We were thinking of filtering by Author to see all topics published by a user, but sorting by author can provide some great insights as well. I would expect the sorting to be alphabetical. We’ll look into its feasibility. 

It would be awesome to add ‘views’ as a variable to the moderation overview table. Right now they only way to see topics per numbers views is exporting a csv which is a little too much trouble. 

@Gabolino The ‘Views’ column is coming soon. We’re currently working on strengthening the technical background to ensure unaffected performance and reliability. It looks like there will be a small trade-off, as the counters will get updated every 15 minutes, and not in real-time. Does this raise any concerns with you? 

Do you have any plans on making it possible to browse the calendars on a year-level the same way it’s possible to browse in the old overview? 

@Suvi Lehtovaara  That’s a great point, I can see how annoying it can be to navigate month by month. There is a shortcut that I would recommend, showed in this video. Once a custom range is selected, the text field above can be edited to the range needed and it will be applied to the filter. 

Thanks @Cristina for letting me know about the work-around! 

Is adding a tag on that list of “an array of bulk actions”?

Which kind of tag would you like to be able to add in bulk? Could you share some cases where this would come in handy?

We had moderator tags in mind as a bulk action, but we’re also open for suggestions. 😊 

I use public tags for a few different use cases:

Tag “zero” - I add to topics that don’t have a reply after 24 hours. It lets members click the tag, then sort by category on the search page. There’s no real way to surface topics without ANY replies on the front end without this tag. I also manually remove this tag after topics have a reply.

Tag “chat” - topics that are more opinion based, rather than how-to (technically could be conversation, but members don’t always use it that way). I surface these on the home page widgets as easy ways for people without product expertise to get involved. 

Tag “21r1” (or whatever current release) - We have a private forum for early adopters of each product release. After the product goes into general release, I move those topics to the internal forum, and add the tag for the version number to each one. 

These are all tags I manually add per post. It’s a lot of time consuming admin work. 

The zero option is my main issue. When employees ask where they can help, I send them the link to the search page with the zero tag selected. They can narrow down those topics by the category from there.

Hi @Cristina, I'm readin the following:

"Some more filters to be added on the global moderation overview: ‘Author’; ‘Article label’; ‘Product update label’; ‘Status’; ‘Views’; ‘Replied by moderator’ are just a few ideas we currently have.”

Especially filtering on author is interesting for us, because then we can filter and see if a user has opened more than 1 topic about the same subject. 

Any idea if and when this will become a feature? 

Kind regards, 

Alex 

Hi @alexphilips - Filtering by author is still one of the feature we want to roll out, however we are unsure about when, please keep an eye on our product roadmap! - In the meantime, maybe you already know but just in case you don’t: you can add an Author column on the moderation overview, so it’s already easier for you to quickly see who wrote a certain topic :)