[Update] The Community Success Dashboard is here!

“It’s not about the size of your data, it’s about what you choose to do with it!”

Sounds good right? Wink-wink! We however think it’s only partly true. We like data, and believe you can never have enough of it. Have an argument with your colleague? use data to settle it! Need that quick report to satisfy your management? BAM, data! Data is ONLY valuable however, when you use it in the right way or for the right use-cases. Therefore we are now introducing the Community Success Dashboard (or CSD, short) to make your data-collection life a little easier!

By releasing this first version of the CSD we aim to already give you more insight into the inner workings of your community. E.g. KPI’s about questions asked, or average response time are now easily available at first glance. For now we have selected a first set of data points that are quick to adopt and quick to act upon. Don’t worry, we will add more in the future. We believe the current release already has enough power to help you succeed in making your community an even bigger success! More details below.

What is available?

Customers running on the latest community templates will have a brand new dashboard, the third of its kind. This time it’s all about the community metrics that will help you define the success of your community. Check it out in Control > Analytics > Success dashboard to see it in action.

Here’s a brief overview of what you’ll find.

• KPI’s for questions asked and answers given in a specific time range
• KPI’s for average response time, average users per topic and average replies per topic
• KPI for topics where only one user was involved
• Distribution of questions that have been answered
• Distribution of answers given by your company vs. answers given by peers
• Detailed breakdown of number of replies per topic
• Funnel on user activation

How-To’s

Want to learn more about this new dashboard and our dashboards in general? Check out our How-To’s:

• How To Use the Success Dashboard
• How To get Started with Analytics Dashboards
• How To Use The Analytics Selection Tool (Advanced)

Share your feedback!

We’d love to hear from you. Should you have any concerns, questions or just a general thumbs up: start a conversation with us below! :)

Update

The community success dashboard is now available for non-branded templates.