We are super happy to announce that our new & improved Knowledge base module is now available to you! You might have already seen it in action on the homepage of the inSpired community; it’s now time to set-up yours!
What is it?
The inSided Knowledge base is a new module, which seamlessly works together with your community platform. You can now include a Knowledge base to promote your company official (curated) content in a delightful way, and further help your users help themselves by offering them a combination of official and community-generated answers in one platform.
Learn more: Knowledge base: now previewing on inSpired!
What can I expect?
We have listed some of the key-features and new functionalities of our Knowledge Base below:
- Standalone (so completely optional to use) module which can be configured separately from the community platform
- Knowledge base (parent) categories with an optimised UI/UX to easily browse and navigate, and give your platform a ‘new’ feeling
- Navigation cards on the homepage, to allow users to navigate to important content quickly
- Drag & Drop module to control the order in which topics are displayed in the Knowledge base, so you can make sure the most important things are read first
How to get started?
Log in to Control, navigate to Platform > Knowledge base and give it a try. The following article(s) should get you up and running in no-time: Getting started with the Knowledge Base 