Skip to main content
daniel.boon
daniel.boon
Helper ⭐️⭐️⭐️
July 9, 2019
Update

Ability to convert content to an article

Related products:CC Moderation
  • July 9, 2019
  • 8 replies
  • 449 views
Another community-inspired improvement is now available! (Thanks @Rodion and others who voted for this idea) :)

We've released the ability to convert conversations to articles. To do this, go to the conversation you'd like to convert in Control, press 'More options' and hit 'Convert to article'.



Technically, this means it’s now possible to convert ANY piece of content into an article. I.e. since it's already possible to convert replies/questions/answers into a conversation, you can first convert to a conversation, and then convert that into an article.

Note: it’s not currently possible to convert an article back to any other content type.

We’d love to hear any feedback you’ve got in the replies!

    8 replies

    AmyMareli
    AmyMareli
    Contributor ⭐️⭐️
    July 9, 2019
    Yay!👏🏼
    Community Consultant - currently @ uk.community.huawei.com
      Florian
      Florian
      Contributor ⭐️⭐️⭐️⭐️
      July 9, 2019
      Hi Daniel,

      nice stuff!

      Question: can you (or will you) give articles a distinctive attribute, so that the community admin or community user can "target" them?

      For example:
      • For impact analysis: for reporting in GA to look at traffic only for articles, i.e. understand article impact vs discussion impact?
      • For content management: understand the helpful votings only for articles and thereupon work on improving them
      • For content distribution: for embeddable widget to configure to show only articles?
      • For user searches: ability to search only within articles (filter)
      • etc.
      Cheers,

      Florian
        Ditte
        Ditte
        Helper ⭐️⭐️
        July 9, 2019
        Wuhoo! GREAT change! 😁😍😘
        Currently rocking the Sonos Communities
          daniel.boon
          daniel.boonAuthor
          Helper ⭐️⭐️⭐️
          July 16, 2019
          Hi Daniel,

          nice stuff!

          Question: can you (or will you) give articles a distinctive attribute, so that the community admin or community user can "target" them?

          For example:
          • For impact analysis: for reporting in GA to look at traffic only for articles, i.e. understand article impact vs discussion impact?
          • For content management: understand the helpful votings only for articles and thereupon work on improving them
          • For content distribution: for embeddable widget to configure to show only articles?
          • For user searches: ability to search only within articles (filter)
          • etc.
          Cheers,

          Florian

          Hi Florian,

          Articles are their own distinct content type within the inSided platform, so it is possible.

          "For content management: understand the helpful votings only for articles and thereupon work on improving them"


          This specific example is something we're going to investigate - making it possible to get an overview of the articles published on the platform to help you find outdated/underperforming articles.

          The other use cases are also interesting (cc @Yoeri ;)), but I don't think we have any concrete plans for them at the moment.
          inSided product alumnus
          freydrew
          freydrew
          Contributor ⭐️⭐️⭐️⭐️
          July 18, 2019
          This is great!
          Drew -- Senior Communications Manager
            LPortalupi
            LPortalupi
            Helper ⭐️
            July 30, 2019

            Question: can you (or will you) give articles a distinctive attribute, so that the community admin or community user can "target" them?

            For example:
            • For impact analysis: for reporting in GA to look at traffic only for articles, i.e. understand article impact vs discussion impact?
            • For content management: understand the helpful votings only for articles and thereupon work on improving them
            • For content distribution: for embeddable widget to configure to show only articles?
            • For user searches: ability to search only within articles (filter)


            +1 to these last two use cases – in particular, giving community members the ability to filter and search within articles only!
            Ditte
            Ditte
            Helper ⭐️⭐️
            August 2, 2019
            Any chance the topic that has been converted can retain its original time stamp?

            I just converted a topic for the sake of SEO and now it says 'started 4 minutes ago' when the first reply to it was more than 3 months ago.. 🤔
            Currently rocking the Sonos Communities
              daniel.boon
              daniel.boonAuthor
              Helper ⭐️⭐️⭐️
              August 2, 2019
              Any chance the topic that has been converted can retain its original time stamp?

              I just converted a topic for the sake of SEO and now it says 'started 4 minutes ago' when the first reply to it was more than 3 months ago.. 🤔

              We'll take a look at that Ditte - it's unexpected behaviour. The topic does now display 3 months ago on the frontend (although I also checked immediately after you submitted this reply and indeed saw '4 minutes ago'). Thanks for letting us know 🙂
              inSided product alumnus
                Terms & ConditionsAccessibility statement