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daniel.boon
Helper ⭐️⭐️⭐️
August 24, 2020
Announcement

Coming soon: new moderation overview will become the default view in Control

Related products:CC Moderation
  • August 24, 2020
  • 21 replies
  • 572 views

Update 31 Aug 13:05 CEST

The new moderation overview is now the default moderation overview for all Control users. Please let us know any feedback you have in the replies!

Next week on Monday 31st August at ~11AM CEST we will bring the new moderation overview out of beta and make it the default moderation overview for all Control users.

Read on to find out:

  • What improvements we’ve made since launching the beta.
  • Whether you can still use the old overview for now (spoiler: yes).
  • What’s next for the moderation overview.

What improvements have been made to the new moderation overview since the launch of the beta?

Here’s a recap of the improvements we’ve delivered since launching the moderation overview in beta at the beginning of June:

:white_check_mark: Improved reliability of the data on the overview (for example: when topics are trashed, or moved).

:white_check_mark: A responsive table design and UX, and the ability to customise the columns to display.

:white_check_mark: Even more filters and columns, including old favourites: unread by team (‘status’) column, moderation label column, filter by ‘unassigned moderator’, filter by best answer marked, sort by publish date, and more.

:white_check_mark: Bulk actions: close, trash, and change the category of several topics at once.

:white_check_mark: Ability to delete custom views.


Our most important investment since launching the beta has been to improve the data reliability of the new moderation overview. Thanks to your feedback during the beta, we identified where we weren’t keeping topics up to date. We’ve now resolved all of these issues. Topics are up to date instantly, meaning you can focus your moderation efforts on the right content.

Can I still use the old overview?

Yes, for now you can still use the old overview. Simply press ‘switch to old version’. We’ll remember your preference for the duration of your browser session.

Hit ‘Switch to old version’ to use the old moderation overview.

Your old saved filters are also still accessible. These are now displayed in a combined list alongside your custom views saved via the new overview; old saved filters are identifiable via a grey warning sign.

Old saved filters are still accessible, and marked distinctly from new saved custom views.

What’s next for the new moderation overview?

We don’t yet have a locked-in date on which we’ll completely phase out the old moderation overview. Our ambition is still to provide a better set of capabilities and an improved design first, and then to phase out the old moderation overview once it’s convenient to you.

We hope you enjoy using the new moderation overview, and we’re looking forward to continuing to improve it even further with your feedback.

Please let us know any questions or feedback you’ve got in the replies!

21 replies

daniel.boon
Helper ⭐️⭐️⭐️
September 16, 2020

 

Glad to hear you’re looking forward to the rollout @Folkert Ziggo! This is definitely a good place to share your feedback ;)

Currently there’s no proper way to apply the filter you’re requesting. Just to make sure I understand: you want to see any topic that’s not assigned to any of the 3 dedicated moderators, including any topics that are unassigned, right?

I’ll look into this with the team and we’ll check if it’s a quick win to add an ‘Is not’ condition to the assigned moderator filter.

If possible, yes. The filter should display any unassigned topics and/or topics not assigned to the 3 dedicated moderators. 

Glad that this is a quick win and hopefully easy to implement.

Hey @Folkert Ziggo - just to loop back on this. We took a look and it’s not a super quick win. It is however something that we’ll definitely consider for the next batch of improvements for the moderation overview. I don’t have a concrete timeframe to share on that just yet.

inSided product alumnus