Create content on behalf of another user
The most popular idea on our ideation board is to be able to change the author of a piece of content. While reading through the different use cases you brought up, we identified two places in time when a moderator needs to set the author as a different user than themselves:
- During content creation - which covers use cases like ‘ghost writing’, ‘content calendar preparation’, ‘subject experts with limited availability’.
- Post content creation - which covers the use cases like ‘employee leaving the company’, ‘taking ownership of a content piece from an inactive author’.
We decided to follow these two needs in our product discovery and break it down in smaller increments of functionality that will build up together in a robust solution for all the use cases you mentioned.
Overview of the feature capabilities
The feature we’re releasing covers the ability to publish articles or product updates on behalf of another community member. From the moment the moderator chooses another account to be displayed as the ‘author’ of that topic, that user will be displayed in the community as the author, starting with the preview version.
Once the topic is published:
The selected author will receive the notifications related to that topic’s activity, the gamification rewards, and will be visible in dashboards and analytics.
The creator will be displayed in Control in the version history and on the scheduling information. After the topic is published, the creator will not be displayed on the topic moderation page or on any overviews.