Gainsight CC: Accelerate Engagement with AI Answers (Open Beta)
Supercharge your community experience with the power of generative AI.
AI Answers is now available in open beta, bringing conversational search to your Customer Communities. With this feature, your users can instantly find answers and uncover insights, all powered by AI.
Find Answers Instantly with AI-Powered Search (AI Answers)
Transform your community search into a dynamic, conversational experience.
- AI-Driven Understanding: Interprets natural language to deliver relevant, human-like responses.
- Cited Results: Includes source links for full transparency and context.
- Streaming Responses: Watch answers appear in real time for an engaging, interactive feel.
- Expandable Insights: Click to reveal additional context and related sources.
- Continuous Learning: Improves accuracy based on user feedback and interactions.
How to Get Started
AI Answers is available in Customer Communities Control > AI
- If you already use Smart Assistant or any of our other AI features, you’ll see the new AI Answers option automatically — no additional enablement required.
- If you’d like to add this feature, you can activate it directly within the AI settings page.
Set Up in Minutes
Enable AI Answers
- Go to Customer Communities Control > AI > AI Answers
- Toggle Enable AI Answers
- Thats it! AI Answers will now be set up.
Also included in this open beta, Search Analytics Dashboard is a new dashboard that allows admins and community managers to review how users interact with search. Key metrics include total number of users, total searches, the no results rate and more!
👉 Check out the Release Notes for more details.
💬 Have questions or feedback? Drop a comment below — or better yet, ask our new AI!