We've upgraded the AI powering Customer Communities to GPT-5, OpenAI's latest and most capable model. As part of OpenAI's model lifecycle, the previous model (4o) has been deprecated and this upgrade ensures all AI features continue running on a supported, high-performance foundation. The update applies automatically across all communities, no configuration changes needed.
What's improved
Every AI feature in Customer Communities now runs on a smarter, faster foundation:
- Moderation AI Agent — faster, more accurate detection of spam, NSFW content, and policy violations
- Write with AI — sharper writing suggestions with faster response times
- AI Translation — higher quality translations across all supported languages with significantly reduced latency
- AI Recap & Summaries — cleaner, more structured summaries to help moderators triage activity faster
- Write with AI for Email Campaigns — better campaign draft quality with faster generation
What you need to do to implement the upgrade
Nothing. The upgrade is applied automatically across all communities.
Our request to you
If you notice any significant changes to your Customer Communities AI functionality or if you have a question for our team, please drop a comment below!