Gainsight CC: Get Answers Faster with the Forethought AI Agent (Now GA)
The Forethought AI Agent integration is now generally available, bringing conversational answers and follow-up questions to your community search. Members get faster, more accurate answers without leaving your community.
Here’s What’s New
🚀 Get Conversational Answers in Community Search with the Forethought AI Agent
After a successful beta, the Forethought AI Agent integration is open to all eligible customers. Members can ask questions, get conversational answers, and follow up in a natural back-and-forth dialogue without leaving your community. This integration is the first step in bringing AI-powered support across the entire Gainsight Digital Customer Hub.
🤝 Conversational AI answers
Members ask a question and get a structured, summarized response. They can ask follow-up questions and refine their query in a continuous thread, with no need to start over.
❓Clarifying questions from the AI
When a question is ambiguous, the agent asks for clarification before responding, so members get more accurate, relevant answers the first time.
🔍 Suggested search prompts
The search experience surfaces common questions based on your community’s search analytics, helping members find answers faster.
🔌 Powered by your Forethought agent
The integration connects directly to your existing Forethought AI agent configuration. All of your community content is included as a source, so answers draw on everything in your community, along with the 70+ available helpdesks, knowledge sources, and other connectors that integrate with Forethought. Your team controls the experience, including escalation paths like ticket creation, through the Forethought workflow builder.
🔀 Coming soon to Skilljar and Product Experience
This integration is built on AI Answers, the shared search layer across Gainsight’s Digital Customer Hub. As AI Answers expands to Skilljar and Product Experience, the Forethought AI Agent will extend to those products too, giving your customers a consistent AI support experience wherever they engage.
✅ See it in action
The Forethought AI Agent is live on the Gainsight Community. Head to the search bar and ask it a question to try it firsthand. Zendesk has also enabled Forethought AI Agent in their community, if you’re a Zendesk customer, go check out the agent in their community search bar!
Getting Started
Forethought AI Agent
The integration is available to Community customers who:
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Have AI Answers enabled on their Gainsight Community instance
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Are active Forethought AI customers
Once the Forethought AI Agent is set up in your community, it replaces the native AI Answers response in the answer slot of search. It doesn’t appear alongside it.
Need a hand with setup? Request setup help here and our team will get you going.
👉 Check out the Release Notes for more details.
💬 Have questions or feedback for