Skip to main content
kcronin
Gainsight Employee ⭐️
Gainsight Employee ⭐️
August 13, 2026

Gainsight CC: Give Members Control Over Their Personal Data

Related products:CC Users & Roles
  • August 13, 2026
  • 1 reply
  • 32 views

Community members can now download all personal data held in their account directly from their profile page, fulfilling the right to data portability under GDPR Article 20.

Here's What's New

Export personal data with one click
The new Download My Data button compiles a complete data package for the member, including profile information, posts and contributions, private messages, and attachments.

How to Download Your Data

  1. Click your profile picture

  2. Click Settings

  3. Select the General tab

  4. Click Download My Data

For more information, refer to the Manage Your Profile and Account Settings article.

👉 Check out the Release Notes for more details.
💬 Have a question for ​@deepan? Drop a comment below!

    1 reply

    Contributor ⭐️⭐️⭐️⭐️
    August 13, 2026

    When downloading, are users able to see the data that we have hidden from users on the back end?? We just did a test download & it showed those hidden fields. 

     

    Use Case: We track our user’s CSM as well as “spicy users” and would rather them not have access to that information. 😅