Gainsight CC: Give Members Control Over Their Personal Data

When downloading, are users able to see the data that we have hidden from users on the back end?? We just did a test download & it showed those hidden fields. 

Use Case: We track our user’s CSM as well as “spicy users” and would rather them not have access to that information. 😅

Nice thanks!
Will users also be able to delete their data / request deletion ? 
Or is it something that they need to ask admins to do?

Thanks for this - it’s very much appreciated that these privacy issues are finally being handled. But in all honesty, we would’ve appreciated a head’s up before this was in production, as this has effects on our privacy statement. Also the localisations of the texts on this feature are somewhat… strange.

Also there’s an issue with the user profile export showing hidden fields, which is something we would’ve wanted to take care of prior to this being generally available. Now there might be some things said which we would not like to be there.

​@kcronin ​@Nadia Nicolai 

​@deepan Any information you can give us about the increase of visibility to those hidden fields and how this will be fixed so users cannot export that data? 

Hi All, I want inform that the issue in download my data is fixed. Downloading will not return hidden profile fields.

What do you all do… are you informing your members about this new option in the Community? 
I am considering doing this, but waiting on the fix about the hidden fields...