We’re exited to unveil our July 2024 CS release: Human-First AI enhancements & UX improvements for an easier, more powerful Gainsight experience!

So, what’s new?

Enhancements to AI Follow Up for Gong.io and AI Cheat Sheet:

AI Follow Up improvements include enhancements to relevancy, precision, and accuracy in summaries plus report on meeting sentiment. AI Cheat Sheet sees auto-refresh, relationship support (wooo!), and gets better insights into usage with new reporting capabilities.

360 in Sidebar:

Now, there’s no need to open a new tab every time you want to view a company or relationship 360! Users can seamlessly access vital details directly within their current workspace—wherever a 360 link appears, including in Success Plans, Cockpit, and beyond. The 360 details will conveniently open in a sidebar on the same page.

Major UX Enhancements (available August 24):

In the wise words of DJ Khaled, ‘Another One!’ we’re delivering yet again on our commitment to simplify and enhance the user experience with a major refresh to Gainsight Home for end users, along with improvements to Cockpit and Success Plan administration for our admins.

Additional Enhancements:

• Impersonate Users: Admins can now log in as users to streamline issue resolution and ensure accurate access controls.

• Out-of-the-Box Cross-Product Dashboards: New dashboards instantly showcase data from Gainsight CE and CC, helping you manage customer success activities more effectively.

Customer Release Webinar | Aug 1st - Join us for an exciting review of the most impactful Customer Success features in this release!

Full release notes here.