Gainsight CS Patch Release Update - August 27, 2026

The patch release includes enhancements across Timeline, and Journey Orchestrator.

For more detailed information on each of the features below, refer to the CS Release notes here

Enhanced Microsoft App Permissions for AI Follow-Up

Gainsight has updated the Microsoft app permission for AI Follow-Up from Read all users' full profiles to Read all users' basic profiles, following the principle of least privilege.
For more information, refer to the AI Follow-Up and Auto Email Capture Admin Guide article.

Retro-Link Attendee Email IDs

Timeline automatically links external attendees previously logged as email IDs on historical activities to their corresponding Company Person or Relationship Person record upon creation of that record.
For more information, refer to the AI Follow-Up User Guide article.

Improved Email Logging for Long Emails

Gainsight supports logging emails that exceed 131,000 characters to Timeline. Previously, emails exceeding this limit were discarded. Such emails are now truncated and logged.
For more information, refer to the Gainsight Assist Chrome Plug-in User Guide and Gainsight Assist Outlook Add-in User Guide articles.

Timeline API: Additional Context Types for Activity Logging

The Timeline API now supports CTA, Success Plan, and GS Opportunity as additional context types for activity logging, alongside the existing Company and Relationship contexts.
For more information, refer to the Timeline APIs article.

Control Email Open Tracking with Recipient Consent

Admins can control whether Gainsight tracks when recipients open their emails and give recipients the choice to decide for themselves. Previously, Gainsight tracked email opens for all recipients by default with no option to restrict or opt out.
For more information, refer to the Email Template Builder article.