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Gainsight CS Patch Release Update - December 16, 2025

Related products:CS Timeline & Activity Tracking
  • December 16, 2025
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  • Gainsight Employee ⭐️⭐️

Timeline Update: AI Follow-Up Activities Now Log Even When Meeting Activity Type Is Inactive

 

IMPORTANT: This update is currently available in the US regions and will be available in EU starting December 17, 2025.

AI Follow-Up activities are now logged under the Meeting activity type even if that activity type is turned off in Administration > Timeline > Activity Types.

What’s Updated

  • AI Follow-Up activities now log reliably, independent of manual activity type settings.
  • Admins can keep the Meeting activity type turned off for manual logging when needed, without affecting AI Follow-Up activity logging.
  • Automatically logged activities remain fully editable by the activity owner or any user with the right permissions.

This enhancement ensures complete and consistent meeting-related insights without requiring changes to your activity type configuration.

For more detailed information on this update, refer to the Patch Release notes.
For more information on Meetings Eligible for Processing, refer to AI Follow-Up User Guide article.