Gainsight CS Patch Release Update - July 13, 2026
Secure Credentials with Automatic Masking Across Connectors
Gainsight CS protects connection credentials stored in connectors using Key Management Service (KMS) encryption. This security upgrade has been extended to 13 connectors, ensuring that sensitive fields such as API keys, client secrets, and passwords are encrypted at rest and never re-displayed after being saved.
The following lists the 13 connectors that now include credential masking and KMS encryption:
- Freshdesk
- Zuora (V2)
- Zendesk
- Intercom (V2)
- ServiceNow
- Pipedrive (V2)
- Jira
- Zoho (V2)
- Gong.io
- Ecosystem
- Aha!
- Productboard
- REST API (Custom Connector)
IMPORTANT: No disruption to existing connections: All existing connections continue to sync normally. Admins do not need to reconnect or re-enter credentials unless they intend to rotate a secret, or you do not need to reconnect or re-enter credentials unless you intend to rotate a secret.