We’re continuing to enhance the new Knowledge Center Bot with powerful design, engagement, and localization updates. These improvements give you more control over how the bot looks, how it guides users, and how content is delivered across languages, helping you create a more intuitive and personalized support experience.
Here’s what’s new.
Guide Users with Speech Bubbles
Speech bubbles are now available in the new Knowledge Center Bot editor, helping you proactively guide users to the bot and clearly communicate its purpose.
You can configure speech bubbles to:
- Control visibility
- Customize background and text colors
- Personalize messages using user attribute tokens
This makes it easier to grab attention, set context, and encourage discovery of helpful content right when users need it.
Customize Knowledge Center Bot Dimensions
You now have greater control over how the Knowledge Center Bot fits within your product layout. The new editor lets you customize the bot’s size when opened, ensuring it aligns with your UI and content density needs.
You can configure:
- Height: 240–960 px
- Width: 400–640 px
This flexibility helps you balance visibility and usability without disrupting the surrounding interface.
Notify Users of Unread or New Content
Notifications are now available in the new Knowledge Center Bot editor, allowing you to highlight newly added or unread content in Content Groups and Recommendations.
With notifications, you can:
- Prompt users to revisit the bot when new content is availaible
- Highlight content that hasn’t yet been read
- Customize background and text colors
- Control notification visibility
This helps keep your bot content fresh, visible, and actionable for returning users.
Localize Display Names and Descriptions
Knowledge Center Bot now supports localization of Display Name and Description fields for engagements and hosted articles. This allows you to deliver a more inclusive, language-aware experience for global audiences.
With this update, you can:
- Translate bot-facing labels and descriptions
- Ensure content feels relevant across locales
- Improve clarity and engagement for non-English users
Want to dive deeper?
Check out the full Release Notes for screenshots, setup details, and FAQs.