📇 Get more context about community members, with Salesforce Contact/Account links

Do you find yourself wishing you knew more about your community members? Maybe you’d be able to craft a more impactful response if you knew their current product package details or role...or adjust your tone based on their upcoming renewal date or NPS score. And if there’s an upset/frustrated customer who has posted on the community, you’ll want to quickly find the right CSM to escalate to.

We’ve released a small improvement that’ll easily help you get the relevant context about community members to take better decisions (powered by our Salesforce integration).

With this product update, you can:

 Navigate to the relevant Salesforce Contact and Account records for a community member from the user profile page in Control.

Thanks to @Ilan B for submitting this great idea!